About

FAQ

• Where is the store based?

  Kissimmee, FL

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Delivery times are estimated at 2-6 weeks depending on the postal service, destination, and customs

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

  International shipping delivery times may vary between 2 and 4 weeks. Pre-orders shipping delivery times may vary between 2 and 4 weeks for domestic orders and International orders.

  Please track your shipment as Personal Palace is not responsible for lost or stolen packages. If you wish to purchase insurance please contact Personal Palace prior to placing your order.

  Personal Palace is not responsible for delays in shipping due to adverse weather conditions, natural disasters, or shipping provider error. Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc.) will be the responsibility of the customer.

• Can I cancel my order?

  Yes, you may cancel your order any time prior to the order being shipped. There is no fee for same day cancelations. However, any cancelation after that is subject to a $2.50 fee.

• How can I contact you?

  You may contact us through our email: [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.